Menu party@bugz.co.za  |  +27 21 988 8836

House Rules

FAQ's

  • 1. SUPERVISON & SAFETY

    We believe in safety first! At Bugz all children must be supervised by an adult/carer, we have Operators at most token rides, but the child remains the responsibility of the guardian / parent

    Safety Operators

    Please listen to and follow the instructions given by our Safety Operators. Certain restrictions are in place for your safety, the Operators do not have the authority to override them, please do not place them in a difficult position.

    Our park is a NON- smoking zone but we have an allocated area for a quick smoke break. A drink? Our Bugz Too restaurant (only open if the weatherman says so) is licensed BUT you can't drink anywhere else!

    Adults

    We do not allow adults that are not accompanied by a child into the park.

    Children

    Children under the age of 10 must be supervised by a competent adult at all times.

    Bugz PlayPark strives to offer you and your family the safest day out possible, but we can only do this with your help. Please ensure that you supervise your children at all times. Please make an assessment as to whether a ride or play area is suitable for your child's abilities before putting them on.

    Fire Arms & Weapons

    For the safety of our staff and visitors no weapons and fire arms will be allowed on the premises. Bugz unfortunately are not allowed to lock these items away either.

  • 2. FOOD

    You can't bring your own food into the Park. But we have great food options for the whole family!

    Bags are searched when you arrive to ensure everyone's safety in the Park. So please don't fill them with food and drinks.

  • 3. AGE RESTRICTION

    Hello! How old are you little Bug? It’s a very important question moms and dads! WHY!??? Because we’ve carefully designed our rides and activities around what’s age appropriate for your growing Bugz. HOW!??? By ensuring that SAFETY IS NUMBER ONE when everyone’s having FUN! FUN! FUN!

    ATTENTION! When it comes to your Bug’s age, don’t be a LIAR, LIAR or YOUR PANTS WILL CATCH ON FIRE! Our Play Professionals do their very best to make sure that the right Bugs are enjoying the right things, but it’s up to YOU at the end of the day, OK? It’s better than nursing bumps and bruises and oweees and einas.

  • 4. RIDE AVAILABILITY, WEATHER & CLOSING TIMES

    We try our best to stay open and keep our rides going, but sometimes The Weatherman says no!

    Weather

    If it's too rainy and miserable, our Management reserves the right to close rides for your safety.

    Closing Time

    Find detailed closing times of all our rides at the main gate. If there's a long queue on a ride, our Management will close the queue line prior to the ride closing time to ensure that the last ride happens at the daily closing time.

    Ride & Activity Availability

    We try our very best to provide all the rides, attractions and facilities mentioned but we cannot guarantee that they will be available all day, every day.

    Our Management reserves the right to alter rides if necessary without prior notice.

    Please ensure that you listen to any instructions given by the Operator. Any person found not following the guidelines and putting themselves and others at risk will be removed from the Park.

  • 5. ANIMALS

    We love animals, but only allow guide dogs into the Park.

    Unfortunately we do not have kennel facilities, so furry friends will have to stay at home.

  • 6. PARKING

    Beep beep! Our parking area is for Bugz clients ONLY!

  • 7. SMOKING & LIQUOR

    We have areas in the Park for a quick smoke break. A drink? Our Bugz Too restaurant is licenced BUT you can’t drink anywhere else!

    Smoking

    We have a small designated area for smoking within the Park and a small designated area at the Bugz Too Restaurant just outside the entrance to the Park.

    Alcohol

    Alcohol is not permitted in the Park, and we have the right to confiscate it and ask persons to leave who are under the influence of it. Although the Park itself is a non-licensed area, our Bugz Too restaurant has an on-consumption license.

    NO alcohol is allowed in the children's play areas or inside the Bugz Tent.

  • 8. ENTRY T&C'S

    Complaints, loss, damage, injury, refunds and policies on who we let into the Park.

    Right of Admission Reserved

    Our Management reserves the right to refuse admission to those who they feel are unsuitable for the Park's facilities.

    Comments & Complaints

    We like to get feedback! If you have any problems or suggestions during your visit, please go to the entrance of the Park and ask for the manager on duty.

    Loss, Damage & Injury

    Please take extra care to look after your things. Our Management accepts no responsibility for loss or damage to personal property whilst visiting or using any of the Park's attractions or facilities.

    Injuries

    If you use the Park's rides and facilities, you do so at your own risk. Our Management accepts no responsibility for personal injury. Please be careful!

    Bad Behaviour

    Threatening behaviour, verbal abuse or violence will not be permitted anywhere in the Park. Anyone exhibiting this kind of behaviour will be removed from the Park.

    No Refunds

    Bugz Playpark has a no refund policy.

    No Private Parties

    If you like you can book a party through Management.

  • 9. MEMBERSHIP CARD T&C'S

    You get unlimited VIP entrance, access to all rides and fantastical fun in our giant playpark -YIPPEEE!

    Oh wait! If it's rainy, stormy & windy normal access is included and not VIP (since rides are closed) BUT you still get access on weekends, weekdays, school holidays & public holidays. Rides aren't open on school term weekdays and don't include sandart, facepaint or the petting farm.

    Attention! Keep your Membership card handy at the park entrance!

  • 10. COMPETITIONS

    Check in on Facebook:
    One winner of 2 adult and 2x VIP entries will be announced every month. Prize valid for 3months and cannot be extended after the expiry date. No cash alternative to the prizes will be offered. The prizes are not transferable.

Copyright 2017 Bugz Family Playpark  |  Terms & Conditions


Newsletter signup

Please enter your details below to sign up for our newsletter:

Bugz will never sell or share your e-mail address with anyone. Period! Our e-mails include a link to unsubscribe.
×