You can't bring your own food into the Park. But we have great food options for the whole family!

Bags are searched when you arrive to ensure everyone's safety in the Park. So please don't fill them with food and drinks.

Acceptation to the rule

We allow:
Baby food for kids under 2 years (mashed food, food sachet, purity, formula, fruit and 1 small tub of yogurt)

Fruit (not excessive amounts)

Water (Max of 1.5L per person. Large 5L containers not allowed in. Only smaller bottles. No glass bottles allowed.)

Hello! How old are you little Bug? It’s a very important question moms and dads! WHY!??? Because we’ve carefully designed our rides and activities around what’s age appropriate for your growing Bugz. HOW!??? By ensuring that SAFETY IS NUMBER ONE when everyone’s having FUN! FUN! FUN!

ATTENTION! When it comes to your Bug’s age, don’t be a LIAR, LIAR or YOUR PANTS WILL CATCH ON FIRE! Our Play Professionals do their very best to make sure that the right Bugz are enjoying the right things, but it’s up to YOU at the end of the day, OK? It’s better than nursing bumps and bruises and oweees and einas.

We try our best to stay open and keep our rides going, but sometimes The Weatherman says no!

Weather

If it's too rainy and miserable, our Management reserves the right to close rides for your safety.

Closing Time

Find detailed closing times of all our rides at the main gate. If there's a long queue on a ride, our Management will close the queue line prior to the ride closing time to ensure that the last ride happens at the daily closing time.

Ride & Activity Availability

We try our very best to provide all the rides, attractions and facilities mentioned but we cannot guarantee that they will be available all day, every day.

Our Management reserves the right to alter rides if necessary without prior notice.

Please ensure that you listen to any instructions given by the Operator. Any person found not following the guidelines and putting themselves and others at risk will be removed from the Park.

We love animals, but only allow guide dogs into the Park.

Unfortunately we do not have kennel facilities, so furry friends will have to stay at home.

Beep beep! Our parking area is for Bugz clients ONLY!

We have areas in the Park for a quick smoke break. A drink? Our Bugz Too restaurant is licenced BUT you can’t drink anywhere else!

Smoking

We have a small designated area for smoking within the Park and a small designated area at the Bugz Too Restaurant just outside the entrance to the Park.

Alcohol

Alcohol is not permitted in the Park, and we have the right to confiscate it and ask persons to leave who are under the influence of it. Although the Park itself is a non-licensed area, our Bugz Too restaurant has an on-consumption license.

NO alcohol is allowed in the children's play areas or inside the Bugz Tent.

Complaints, loss, damage, injury, refunds and policies on who we let into the Park.

Right of Admission Reserved

Our Management reserves the right to refuse admission to those who they feel are unsuitable for the Park's facilities.

Comments & Complaints

We like to get feedback! If you have any problems or suggestions during your visit, please go to the entrance of the Park and ask for the manager on duty.

Loss, Damage & Injury

Please take extra care to look after your things. Our Management accepts no responsibility for loss or damage to personal property whilst visiting or using any of the Park's attractions or facilities.

Injuries

If you use the Park's rides and facilities, you do so at your own risk. Our Management accepts no responsibility for personal injury. Please be careful!

Bad Behaviour

Threatening behaviour, verbal abuse or violence will not be permitted anywhere in the Park. Anyone exhibiting this kind of behaviour will be removed from the Park.

No Refunds

Bugz Playpark has a no refund policy.

No Private Parties

If you like you can book a party through Management.

Nope! Can't be bought online. Must be bought at the Park. FIRST BUGZ FIRST. No holding cards.

Rainy, stormy, very windy? Normal access is included (not VIP since rides may close) BUT HOLD ON! You still get access on weekends, weekdays, school holidays and public holidays! PSST! Rides are closed on school term weekdays.

Nope! Doesn't include sand art, face paint, petting farm (all activities excluded from the VIP option)

Valid for ONE.WHOLE.YEAR from when you buy it – YIPPPEEEE!

One card for one Bug.

Pssst! It's not a membership and it is not guaranteed that that this special offer will be available when this one expires or always and forever. Ok!?

Normal park and house rules apply.